Your guarantee & refunds

In short: if anything goes wrong with your order, we're the ones who fix it. We repair it, replace it, or refund you. You won't lose a thing.

You're covered

• Every game or subscription you buy comes with a guarantee for its whole duration.
• If the account stops working or the game disappears, we restore or replace it for free.
• You can get your verification code (2FA) anytime, from the “Get verification code” button on your order page or from PiGamer AI.

Haven't received your order yet?

Changed your mind before delivery? No problem. You get a full refund to the same number you paid from. And if the game sells out after you've paid, you choose: take another game, or get your money back.

Received it and there's a problem?

• Product not working? We fix or replace it right away. If we can't, you get your money back.
• Got something other than what you ordered? We swap it immediately.

These are digital products, so they can't be returned once they're working for you. But as long as the problem is on our side, you're protected.

Sent the wrong amount?

• More than needed? We return the difference, or keep it as credit for your next order — your choice.
• Less than needed? Pay the rest, or we refund what you sent.

Just two things to keep your guarantee active

• Don't change the account email, password or 2FA.
• If your account is Secondary, play from it directly and don't set it as Primary.

And if you're unsure about anything, ask us first and we'll tell you what to do.

How do I claim a guarantee or refund?

Send us your order number (like WEB-123) and tell us what happened — that's it. We usually sort it out the same day.

Need anything?

We're here. Talk to PiGamer AI from any page on the site, 24/7. Or message us on main@pigamer.com. No question is too small — ask away