{"id":10,"date":"2026-10-03T18:23:58","date_gmt":"2026-10-03T15:23:58","guid":{"rendered":"https:\/\/pigamer.com\/?page_id=10"},"modified":"2026-10-03T18:26:48","modified_gmt":"2026-10-03T15:26:48","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/pigamer.com\/en\/refund-policy\/","title":{"rendered":"Your guarantee &amp; refunds"},"content":{"rendered":"<blockquote>\n<p><strong>In short:<\/strong> if anything goes wrong with your order, we're the ones who fix it. We repair it, replace it, or refund you. You won't lose a thing.<\/p>\n<\/blockquote>\n<h2>You're covered<\/h2>\n<ul>\n<li>Every game or subscription you buy comes with a <strong>guarantee for its whole duration<\/strong>.<\/li>\n<li>If the account stops working or the game disappears, <strong>we restore or replace it for free<\/strong>.<\/li>\n<li>You can get your verification code (2FA) anytime, from the <strong>\u201cGet verification code\u201d<\/strong> button on your order page or from PiGamer AI.<\/li>\n<\/ul>\n<h2>Haven't received your order yet?<\/h2>\n<p>Changed your mind before delivery? No problem. <strong>You get a full refund<\/strong> to the same number you paid from. And if the game sells out after you've paid, you choose: take another game, or get your money back.<\/p>\n<h2>Received it and there's a problem?<\/h2>\n<ul>\n<li><strong>Product not working?<\/strong> We fix or replace it right away. If we can't, you get your money back.<\/li>\n<li><strong>Got something other than what you ordered?<\/strong> We swap it immediately.<\/li>\n<\/ul>\n<p>These are digital products, so they can't be returned once they're working for you. But as long as the problem is on our side, you're protected.<\/p>\n<h2>Sent the wrong amount?<\/h2>\n<ul>\n<li><strong>More than needed?<\/strong> We return the difference, or keep it as credit for your next order \u2014 your choice.<\/li>\n<li><strong>Less than needed?<\/strong> Pay the rest, or we refund what you sent.<\/li>\n<\/ul>\n<h2>Just two things to keep your guarantee active<\/h2>\n<ul>\n<li>Don't change the account email, password or 2FA.<\/li>\n<li>If your account is <strong>Secondary<\/strong>, play from it directly and don't set it as Primary.<\/li>\n<\/ul>\n<p>And if you're unsure about anything, ask us first and we'll tell you what to do.<\/p>\n<h2>How do I claim a guarantee or refund?<\/h2>\n<p>Send us <strong>your order number<\/strong> (like WEB-123) and tell us what happened \u2014 that's it. We usually sort it out the same day.<\/p>\n<h2>Need anything?<\/h2>\n<p>We're here. Talk to <strong>PiGamer AI<\/strong> from any page on the site, 24\/7. Or message us on <a href=\"mailto:main@pigamer.com\">main@pigamer.com<\/a>. No question is too small \u2014 ask away<\/p>","protected":false},"excerpt":{"rendered":"<p>\u26a1 \u0645\u0646 \u0627\u0644\u0622\u062e\u0631: \u0644\u0648 \u062d\u0635\u0644\u062a \u0623\u064a \u0645\u0634\u0643\u0644\u0629 \u0641\u064a \u0637\u0644\u0628\u0643\u060c \u0625\u062d\u0646\u0627 \u0627\u0644\u0644\u064a \u0628\u0646\u062d\u0644\u0647\u0627. \u064a\u0627 \u0646\u0635\u0644\u0651\u062d\u0647\u0627\u060c \u064a\u0627 \u0646\u0628\u062f\u0651\u0644\u0647\u0627\u060c \u064a\u0627 \u0646\u0631\u062c\u0651\u0639\u0644\u0643 \u0641\u0644\u0648\u0633\u0643. \u0625\u0646\u062a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pigamer.com\/en\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pigamer.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pigamer.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pigamer.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pigamer.com\/en\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":2,"href":"https:\/\/pigamer.com\/en\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":78,"href":"https:\/\/pigamer.com\/en\/wp-json\/wp\/v2\/pages\/10\/revisions\/78"}],"wp:attachment":[{"href":"https:\/\/pigamer.com\/en\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}